For Customers
Access a simpler service process through BRACD's connected retailer and service-center network.
Mobile Protection & Service Platform
Simple Mobile Protection. Seamless Service.
BRACD connects customers, retailers and service centers to make mobile after-sales support simpler, faster and more convenient.
Connected service routeCoordinated
Customer
Retailer
BRACD
Service Center
3
Connected roles
5
Service steps
1
Coordinated network
What BRACD Does
BRACD brings customers, participating mobile retailers and service centers together on one platform. Our goal is to simplify the process of accessing eligible mobile service assistance when a device requires attention.
For Retailers
Offer customers an organized mobile after-sales and protection service through BRACD.
For Service Centers
Receive eligible service requests and manage the service process efficiently.
How It Works
Purchase / Activate
Customers receive BRACD service access through participating retailers, subject to the applicable service terms.
Report a Service Issue
If an eligible issue occurs, the customer can submit a service request through BRACD.
Verification
BRACD verifies the customer, device and service eligibility according to the applicable terms.
Service Assistance
Eligible requests are coordinated with the appropriate participating service center.
Service Completed
The service center completes the applicable repair/service process according to the service terms.
Built Around a Connected Service Network
BRACD connects customers, participating retailers and service centers into one coordinated service ecosystem.
Customers+Retailers+Service Centers
Important Information
BRACD is a technology and service platform connecting customers, participating retailers and service centers. BRACD is not an insurance company and does not provide financial compensation or insurance coverage. Service eligibility, limitations and exclusions are governed by the applicable BRACD service terms.
Check Service Status