Privacy Policy

This Privacy Policy applies to information handled by BRACD through its website, service channels, participating retailers and participating service centers in connection with mobile protection and after-sales service assistance.

• Name, mobile number, email address and other contact information.
• Device make, model, purchase details, service activation details and IMEI or other device identifiers where applicable.
• Service request details, issue descriptions, status records and communications.
• Photos, invoices, identity or purchase documents and other materials submitted for verification.
• Transaction references and payment status information. Payment card, bank or similar payment credentials may be processed directly by the relevant payment provider rather than stored by BRACD.
• Technical information reasonably generated when the website or service channels are used, such as device/browser information and security logs.

• Activate, administer and verify service access.
• Receive, assess and update service requests.
• Coordinate eligible requests with participating retailers and service centers.
• Provide customer support and communicate request status.
• Process or reconcile transactions through payment providers.
• Detect, investigate and prevent fraud, abuse, duplicate requests and security incidents.
• Maintain operational records, meet legal obligations and resolve complaints.
• Improve service reliability and customer experience using appropriate operational insights.

BRACD may compare customer, device, purchase, activation, issue and documentation details to determine whether a service request is eligible under the applicable service terms. Missing or inconsistent information may delay or prevent verification.

Information necessary to handle a request may be shared with the relevant participating retailer, service center, logistics or support provider. These parties receive only information reasonably needed for activation, verification, device handling, service delivery, communication or recordkeeping.

Payments may be processed by independent payment gateway or banking providers. Those providers process payment information under their own terms and privacy practices. BRACD may receive transaction identifiers, amount, payment status, refund status and limited payer details needed for reconciliation, support and fraud prevention.

BRACD may use vendors for hosting, communications, analytics, document handling, customer support, fraud prevention, professional advice and other operational functions. Providers are expected to handle information only for agreed purposes and subject to applicable contractual and legal requirements.

BRACD uses reasonable organizational and technical measures appropriate to the information and service. No website, transfer or storage system can be guaranteed completely secure. BRACD does not claim any certification or security standard unless separately and expressly confirmed.

Information is retained only for as long as reasonably needed for service delivery, customer support, transaction records, fraud prevention, dispute resolution, legal compliance and legitimate operational purposes. Retention periods may vary by record type and applicable requirements, after which information may be deleted or anonymized where appropriate.

Subject to applicable law, customers may request access to or correction of their information, ask questions about its use, withdraw consent where consent is the relevant basis, object to certain processing, or request deletion. Some information may need to be retained for legal, fraud-prevention, transaction or dispute purposes.

To submit a privacy or deletion request, contact getbracd@gmail.com. BRACD may verify the requester's identity and ask for information needed to locate the relevant records before acting.

Privacy grievances may be sent to getbracd@gmail.com or delivered to Bracd Technologies, Kadthal, Srisailam Highway, Hyderabad, Telangana, India - 509358. Please describe the issue and include relevant service-reference information without sending unnecessary sensitive information.

This policy may be updated to reflect service, operational or legal changes. The revised policy will display an updated effective date and will be communicated through an appropriate channel where required.