Terms & Conditions

These Terms & Conditions govern access to and use of BRACD's mobile protection and after-sales service platform. BRACD connects customers with participating retailers and service centers and facilitates eligible service requests. BRACD is not an insurance company, does not underwrite risk and does not provide financial compensation or insurance coverage.

• BRACD means Bracd Technologies, the technology and service platform provider.
• Customer means a person who receives or purchases access to an eligible BRACD service.
• Participating Retailer means a mobile retailer authorized to offer or activate BRACD service access.
• Participating Service Center means a service provider that evaluates or carries out eligible device service.
• Service Request means a request for service assistance submitted through BRACD.
• Applicable Service Terms means the specific terms, eligibility rules, limitations and exclusions provided with a customer's BRACD service.

Access and service assistance depend on the applicable service terms, participating retailer activation, customer and device information, the reported issue, documentation and successful verification. Not every customer, device or issue is eligible.

BRACD provides a platform for service access, request intake, eligibility verification, status communication, service-center coordination and after-sales support. BRACD does not promise cash payment, monetary reimbursement or guaranteed replacement of a lost or damaged phone.

• Provide complete, current and accurate identity, contact, device and request information.
• Keep purchase records, service documents and reference details available.
• Protect personal data and remove or back up device data where possible before service.
• Follow reasonable inspection, packaging, handover and service instructions.
• Use the platform lawfully and communicate promptly when further information is requested.

Device and issue eligibility are determined under the applicable service terms after verification. Eligibility may depend on device identifiers, purchase or activation records, condition, issue type, timing and required evidence. Submission or acceptance of a request does not by itself confirm eligibility.

A customer submits the requested details and documentation. BRACD reviews the request and, if eligible, coordinates it with a participating service center. The center may inspect the device, determine the applicable service action and update the request. Service is completed only according to the applicable service terms.

BRACD may request registered contact details, purchase or activation proof, IMEI or other device identifiers, photographs, issue descriptions, identity information and other documents reasonably needed to verify a request or prevent misuse. A request may be paused or declined if required information is missing, inconsistent or unverifiable.

Limitations and exclusions are set out in the customer's applicable service terms. Service may be unavailable for ineligible devices or issues, inaccurate information, prohibited use, unauthorized alterations, missing documentation, or circumstances outside the applicable terms. BRACD makes no absolute promise that every issue will be repaired, repaired without charge or completed within a particular time.

Participating retailers are responsible for accurately explaining the service offered, providing applicable terms, recording correct customer and device information, processing activation as applicable and not making promises beyond BRACD's authorized service description. Retailers remain responsible for their own sales conduct and legal obligations.

Participating service centers are responsible for device assessment, safe handling, communicating findings, performing authorized service with reasonable skill and care, and maintaining service records. A service center's technical assessment may affect whether and how a request proceeds.

Availability may depend on location, operating capacity, parts, device type, participation of a suitable service center and circumstances beyond reasonable control. No fixed repair or completion timeline applies unless expressly stated in the applicable service terms.

Cancellation is governed by the applicable purchase or service terms and the stage of activation or service. A request to cancel may not be accepted after service access is activated, a service request has been acted upon, the device has been submitted, or costs have been incurred, except where required by applicable law.

Any refund or adjustment is available only where provided by the applicable terms or required by law. Approval depends on verification, payment records, service status and the reason for the request. BRACD does not guarantee a refund. Approved refunds are returned through the applicable payment method or process, subject to provider processing times.

• Submitting false, altered, duplicate or misleading information or documents.
• Misrepresenting device identity, ownership, condition, issue or service history.
• Using the platform for fraud, abuse, unlawful activity or unauthorized access.
• Interfering with the platform, service process, retailer or service center.

BRACD's name, logo, platform, interface, content and related materials are owned by or licensed to Bracd Technologies. They may not be copied, modified, distributed or used without authorization except as permitted by law.

To the extent permitted by applicable law, BRACD is responsible only for its role as a technology and service coordination platform. BRACD is not responsible for indirect or consequential loss, loss of device data, or acts independently carried out by a retailer, service center, payment provider or other third party. Nothing in these terms excludes liability that cannot lawfully be excluded.

BRACD may update its services or these terms to reflect operational, legal or service changes. Updated terms will be made available through the website or other appropriate channel with a revised effective date. Changes will apply as required by applicable law and the relevant service arrangement.

These terms are governed by the laws of India. Courts or authorities in India will have jurisdiction, subject to any mandatory consumer rights or dispute procedures under applicable law.

Questions, complaints or grievances may be directed to Bracd Technologies, Kadthal, Srisailam Highway, Hyderabad, Telangana, India - 509358, email getbracd@gmail.com, or phone 9391738181. Please include the registered mobile number and service request/reference ID where applicable.