STEP 1
Receive or activate service
A customer receives or activates eligible BRACD service through a participating retailer, subject to the applicable service terms.
A clear service journey
How BRACD Works
BRACD coordinates information and service activity between the customer, participating retailer and service center—from activation through service completion.
Customer→Retailer→BRACD→Service Center
STEP 2
Experience a device issue
The customer's mobile device experiences an issue that may be eligible under the applicable service terms.
STEP 3
Submit a service request
The customer provides the requested device, issue and contact information through BRACD.
STEP 4
Eligibility verification
BRACD verifies the customer, device, reported issue, documentation and applicable service eligibility.
STEP 5
Service-center coordination
An eligible request is assigned or coordinated with an appropriate participating service center.
STEP 6
Service is carried out
The service center carries out the applicable repair or service process according to the service terms.
STEP 7
Track the request
The customer can follow the service request using the available BRACD service-status channel and reference details.
Service Eligibility
Service availability depends on the customer's applicable service plan/terms, device eligibility, reported issue, documentation and verification. Not every device issue is necessarily eligible.