Refund & Cancellation Policy

A customer may request cancellation by contacting BRACD through getbracd@gmail.com or 9391738181 and providing the registered mobile number, transaction details and service reference. Whether cancellation is available depends on the applicable purchase/service terms and the status of activation or service.

Cancellation may not be possible after service access has been activated, a service request has been accepted or acted upon, the device has been submitted or inspected, a service center has begun work, costs have been incurred, or where the applicable terms otherwise restrict cancellation. Mandatory rights under applicable law remain unaffected.

A refund may be considered only where permitted by the applicable terms or required by law. Eligibility may depend on payment verification, activation status, service usage, request status, reason for cancellation and any costs already incurred. BRACD does not guarantee that a request will result in a refund.

BRACD may request the customer's name, registered mobile number, transaction or order reference, payment proof, service details and reason for the request. After verification, BRACD will communicate whether the request is approved, declined or requires more information. An approved refund will normally be initiated to the original payment method or through another lawful method agreed for the transaction.

Review and processing time depends on verification, the applicable terms, the payment method and the payment provider's processing cycle. The estimated timeline for an approved refund is 10-12 business days. This is not a guarantee of the time taken by a bank or payment provider to reflect funds.

If a transaction shows as failed but funds appear to have been debited, the customer should first allow the bank or payment provider's standard reversal process and then contact BRACD with the transaction reference if the issue remains unresolved. BRACD will review the recorded payment status and coordinate with the payment provider where appropriate.

Suspected duplicate payments should be reported with the relevant transaction references and payment proof. Once verified as a duplicate, the additional payment may be refunded or adjusted as applicable. Provider processing time may apply.

A customer may ask to cancel an open service request. Cancellation depends on the request stage and whether inspection, logistics, parts or service work has begun. Charges or deductions, if any, will apply only where disclosed in the applicable terms or permitted by law.

Payment gateway providers securely facilitate the payment transaction and may handle authorization, settlement, reversal and refund routing under their own terms. BRACD reviews the underlying service cancellation or refund request and, if approved, initiates or coordinates the appropriate payment instruction. A payment provider does not decide BRACD service eligibility, and BRACD does not control the provider's banking settlement timelines.

For a refund or cancellation dispute, contact Bracd Technologies at getbracd@gmail.com, 9391738181, or Kadthal, Srisailam Highway, Hyderabad, Telangana, India - 509358. Include the registered mobile number, transaction reference, request date and service request/reference ID where applicable.